Owner & Guest Services
Julie Thompson
General Manager
thurnhamhall@diamondresorts.com
Lorna Cardwell
Assistant General Manager
thurnhamhall@diamondresorts.com
Claire Robinson
Reception Manager
thurnhamhall@diamondresorts.com
Craig Yule
Maintenance Manager
thurnhamhall@diamondresorts.com

For queries concerning management fees, changes to personal details, resale information:
call: 0845 359 0007 (Owner Operations)
call: 0845 359 0051 24/7 automated telephone service to pay management fees
fax: 01524 845966
email: owneroperations@diamondresorts.com
opening hours: Mon-Thurs 09:00 – 17:30, Fri 09:00 – 17:00

For general queries and concerns relating to all aspects of membership:
call: 0845 359 0010 (Customer Services)
fax: 01524 845994
email: custserv@diamondresorts.com
opening hours : Mon-Thurs 09:00 – 17:30, Fri 09:00 – 17:00

“The Club ®” and “TVC” owners - To make a reservation:
call: 0845 359 0005 (English)
     : 0034 91678 7905 (Spanish)
     : 0039 0272 536331 (Italian)
fax: 01524 848184
opening hours: Mon-Fri 08:00 – 20:00, Sat 09:00 – 17:00

To purchase or get quotes for flights, cruises, car hire, travel insurance, holiday extras etc:
call: 0845 359 0012
fax: 01524 848184
email: specialisttravel@diamondresorts.com
opening hours: Mon-Fri 09:00 – 20:00, Sat 09:00 – 17:00, Sun 10:00 – 16:00

For Diamond Resorts Travel aftersales & travel documentation ie tickets, confirmation letters, etc:
call: 0845 359 0009
fax: 01524 840732
email: travelsupport@diamondresorts.com
opening hours: Mon-Fri 09:00 – 17:30, Sat 09:00 – 17:00

To refer family & friends to “The Club ®” as part of the RELAY member referral scheme:
call: 0870 730 7458
fax: 01524 845885
email: relay@diamondresorts.com
opening hours: Mon-Thurs 10:30 – 19:00, Fri 10:00 – 18:00